Returns and refunds
Furnmart strives to ensure that you are completely happy with the products and services you purchased. Should you not be completely satisfied with our products or services, please adhere to the refunds and exchanges policy.
We do not accept refunds and exchanges for software packages. On other products, services, promotions or any other circumstances where the refunds and exchanges policy does not apply, this shall be explicitly stated.
If you return any item that does not comply with the returns policy, you may be liable to reimburse FURNMART the cost of collecting and returning the item to you.
Please note all refunds will be in a format decided upon by FURNMART. No refund will be processed until the payment is reflected in FURNMART’s bank account. This may take up to seven (7) days in some instances.
Please note that FURNMART will only collect goods for refund or exchange if you have made use of our delivery services. The delivery of goods for exchanges or refunds is the responsibility of the customer if you collected the goods from us initially. FURNMART will levy a charge if we are required to collect the goods from you if the goods were collected from the branch initially.
If you are not completely satisfied with your product(s), FURNMART will exchange the product(s) or refund your money, provided the following conditions are met;
- The products are returned within seven (7) days of purchase.
- The original receipt is supplied.
- The product remains unused, and is in original condition and packaging.
When your product is still under supplier guarantee and the goods are: defective, of reasonably unsatisfactory quality, cannot be used for the intended purpose, not durable for a reasonable period of time and/or not in good working order, you can contact Furnmart to assist you. Furnmart will repair your product.
It is your responsibility and the responsibility of the person receiving the order/delivery to inspect the goods and not accept the goods if;
- Furnmart mistakenly delivers the wrong product,
- The product delivered is not as described on the website.
Our delivery contractor will return with the product or collect the product at no charge to you. Once we have inspected the product and validated your return, Furnmart will either deliver the correct product (dependent on stock availability) or credit your account with the purchase price of the product.
In the event that you fail to return all the accessories or parts of a defective product, we are entitled (subject to applicable law) to reject the request to exchange the product, and only replace the item that you did return, or estimate the value of the missing parts and accessories and only refund you for the returned items.